Tenants Contents Insurance

Aon arranges Tenants Contents Insurance schemes for housing associations and other providers of social housing 

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The benefit of contents insurance is clear; financial protection in the event of loss.

It’s our mission to make this protection available to as many residents as possible and provide peace of mind to the vulnerable and financially excluded. Working in partnership with you towards this, we are dedicated to raising awareness and maximising take up of your scheme for the benefit of all.

What is preventing you from reviewing your TCI Scheme?
Joelle Nixon, Business Development Manager for the Tenants Contents Services Team, explains how Aon can help Registered Social Landlords overcome the barriers to reviewing their TCI Scheme.

Why Work with Aon?

We offer committed support & marketing for your scheme. We continuously support your scheme, giving you your own personal client manager to form a close working relationship.

Tenants contents insurance scheme

A Wealth of Experience in the Industry

Aon has been working with councils and housing associations on TCI schemes for over 29 years.

Commitment to the industry

Commitment to the Industry

We are committed to the social inclusion agenda, raising the level of understanding of home contents insurance and its benefits. In March 2020 we held a drop in event at the House of Commons to highlight the importance of offering TCI to social housing residents across the UK.

Personal Service backed by a Global Broker

Personal Service backed by a Global Broker

We pride ourselves on our personal level of service, Aon is a global company and one of the UK's leading insurance brokers (Ranked 4th by brokerage, Insurance Times, September 2021), giving you peace of mind that we can offer an ongoing, professional service for your scheme over the years.

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Committed Insurer

The scheme is underwritten by Aviva Insurance Limited, the UK’s largest insurer*, providing the confidence of a recognisable and trusted name as well as ensuring a quality claims service. Aon and Aviva have been working together for 20 years, and with a close working relationship, use their collective knowledge and experience to provide support and maximise the success of our schemes.


Personal support from your Client Manager

Your Client Manager will work with you to raise awareness of the scheme amongst residents and front line staff.

Marketing Support

Aon’s dedicated TCI marketing team have created a central system to automate marketing communications for all housing association clients. When you become a client, you will be given exclusive access to our TCI Marketing Portal which gives you the option to choose from various campaigns, formats and mediums, all completely free of charge. Whether it’s a flood, fire or burglary campaign, the portal offers pre-approved assets and templates around each of these concepts. Whichever campaign or medium you choose, your council’s specific profile, including logo, contact details, pricing etc. will automatically populate your chosen template.

Aon's TCI Marketing Portal gives you a wide range of design options. 

  • Posters and flyers:
    Display posters and flyers in payment offices and stairwells.
  • Web and email banners:
    Various sized banners so you’re sure to find something suitable for your council’s website.
  • Social media adverts:
    Whether you’re looking to advertise TCI insurance on Facebook or Twitter, these adverts can be used throughout all your social media platforms.

Other marketing support we can provide includes:

  • Event Support:
    Banners and flyers for residents’ events, alongside give-a-ways such as pens, keyrings and trolley tokens.
  • Rent Statement Inserts:
    Reach your audience with flyers sent out with your rent statements.
  • Newsletter / Website Articles:
    We can provide topical/seasonal articles for you to publish in your newsletters, on your website or on your social media pages.

Customer reviews & testimonials

Dudley Metropolitan Borough Council

We have worked with Aon for over 10 years, the scheme offers comprehensive and very competitive cover to our tenants. Claims are dealt with promptly and fairly and Aon respond well and support us in funding and developing new marketing initiatives and IT development such as telephone and online applications. Dudley MBC offer 4 weeks free insurance to new tenants as an incentive to take out a home contents insurance policy. We use letters, leaflets and text messages to market this offer and have seen our policyholder numbers increase by an average of 20 per month. Aon supports Dudley in this incentive and we consider this offer to be of real benefit to our new tenants.

The Royal Borough of Kingston

RBK have been running the Tenants Home Contents Insurance scheme for several years and are very content with Aon/Aviva. Our tenants and leaseholders are offered low price premiums for excellent coverage and we are keen to increase our number of policy holders (...) Our Client Manager has always been very helpful and provides a lot of support.

In the news:

Helen Povah, Client Director talks to Stronger, The ALARM journey about tenants’ contents insurance and how millions of people are living in social housing without contents insurance and missing the financial resilience it can bring. July 2021


*Source:  https://www.postonline.co.uk/profile/top-100-insurers-2020

Tenants Contents Insurance is arranged by Aon UK Limited and underwritten by Aviva Insurance Limited. Aon UK Limited is authorised and regulated by the Financial Conduct Authority. 

The following products or services provided by Aon UK Limited are not regulated by the Financial Conduct Authority: 
- Launchpad - TCI Marketing Portal

For more information on a tenants insurance scheme for your housing association contact: 

Joelle Nixon

Business Development Manager

Joelle is responsible for developing new partnerships with a bias towards those that are Business to Business. 

0330 1272 462 (Monday - Friday, 9am - 5pm)