Tenants Contents Insurance

Aon arranges Tenants Contents Insurance schemes for housing associations and other providers of social housing 

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The benefit of contents insurance is clear; financial protection in the event of loss.

It’s our mission to make this protection available to as many tenants as possible and provide peace of mind to the vulnerable and financially excluded. Working in partnership with you towards this, we are dedicated to raising awareness and maximising take up of your scheme for the benefit of all.

When did you last review your TCI scheme?
Joelle Nixon explains more about the reasons why you should review your Tenants Contents Insurance (TCI) Scheme.


Why Work with Aon?

We offer committed support & marketing for your scheme. We continuously support your scheme, giving you your own personal client manager to form a close working relationship.

Tenants contents insurance scheme

A Wealth of Experience in the Industry

Aon has been working with councils and housing associations on TCI schemes for over 29 years.

Commitment to the industry

Commitment to the Industry

We are committed to the social inclusion agenda. See our pledge to raising the level of understanding of home contents insurance and its benefits. Aon has been working with councils and housing associations on TCI schemes for over 25 years. Our team of client managers all have a wealth of knowledge and significant experience in this industry.

Personal servuce

Personal Service backed by a Global Broker

We pride ourselves on our personal level of service, Aon is a global company and one of the UK's leading insurance brokers (Ranked 3rd by brokerage, Insurance Times, October 2020), giving you peace of mind that we can offer an ongoing, professional service for your scheme over the years.


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Committed, Award Winning Insurer

The scheme is underwritten by Aviva Insurance Limited, the UK’s largest insurer*, providing the confidence of a recognisable and trusted name as well as ensuring a quality claims service. Aon and Aviva have been working together for 20 years, and with a close working relationship, use their collective knowledge and experience to provide support and maximise the success of our schemes.


Personal support from your Client Manager

Your Client Manager will work with you to raise awareness of the scheme amongst tenants and front line staff.

Marketing Support

Aon’s dedicated TCI marketing team have created a central system to automate marketing communications for all housing association clients. When you become a client, you will be given exclusive access to our TCI Marketing Portal which gives you the option to choose from various campaigns, formats and mediums, so it’s entirely your choice as to which type of theme you’d like to use. Whether it’s a flood, fire or burglary campaign, the portal offers pre-approved assets and templates around each of these concepts. Whichever campaign or medium you choose, your council’s specific profile, including logo, contact details, pricing etc. will automatically populate your chosen template.

Aon's TCI Marketing Portal gives you a wide range of design options. 

  • Posters and flyers:
    Display posters and flyers in payment offices and stairwells.
  • Web banners:
    Various sized web banners so you’re sure to find something suitable for your council’s website.
  • Social media adverts:
    Whether you’re looking to advertise TCI insurance on Facebook or Twitter, these adverts can be used throughout all your social media platforms.

Other marketing support we can provide includes:

  • Event Support:
    Banners and flyers for tenants’ events, alongside give-a-ways such as pens, keyrings and trolley tokens.
  • Rent Statement Inserts:
    Reach your audience with flyers sent out with your rent statements.
  • Newsletter / Website Articles:
    We can provide topical/seasonal articles for you to publish in your newsletters, on your website or on your social media pages.


We believe that everyone in our industry should be doing their bit towards financial inclusion. We see our part in this going beyond simply facilitating tenants' contents insurance schemes: we pledge to help raise the level of understanding of home contents insurance and its benefits.

About Aon

Aon has been working with councils and housing associations on tenants contents insurance for over 25 years.

Customer reviews & testimonials

Dudley Metropolitan Borough Council

We have worked with Aon for over 10 years, the scheme offers comprehensive and very competitive cover to our tenants. Claims are dealt with promptly and fairly and Aon respond well and support us in funding and developing new marketing initiatives and IT development such as telephone and online applications. Dudley MBC offer 4 weeks free insurance to new tenants as an incentive to take out a home contents insurance policy. We use letters, leaflets and text messages to market this offer and have seen our policyholder numbers increase by an average of 20 per month. Aon supports Dudley in this incentive and we consider this offer to be of real benefit to our new tenants.

The Royal Borough of Kingston

RBK have been running the Tenants Home Contents Insurance scheme for several years and are very content with Aon/Aviva. Our tenants and leaseholders are offered low price premiums for excellent coverage and we are keen to increase our number of policy holders (...) Our Client Manager has always been very helpful and provides a lot of support.


Gentoo has been working closely with Aon for more than six years now on our Home Contents Insurance scheme. Aon have supported us with all aspects of the scheme and supported us to explore and develop new products. They offer a first-class, professional service and we look forward to continuing to work closely with Aon, to provide Home Contents Insurance to our customers.

Great Places

Aon and Aviva have offered us ongoing personal support for the last 3 years we have been with them and it is for that reason we extended our agreement to work with them for a further 3 years.

*Source:  GlobalData UK Top 20 General Insurance Competitor Analytics, Published October 2020

Tenants Contents Insurance is arranged by Aon UK Limited and underwritten by Aviva Insurance Limited. Aon UK Limited is authorised and regulated by the Financial Conduct Authority. 

The following products or services provided by Aon UK Limited are not regulated by the Financial Conduct Authority: 
- Launchpad - TCI Marketing Portal

For more information on a tenants insurance scheme for your housing association contact: 

Joelle Nixon

Business Development Manager

Joelle is responsible for developing new partnerships with a bias towards those that are Business to Business. 

0330 1272 462 (Monday - Friday, 9am - 5pm)