Overview

With over 25 years of experience in the care home sector, we can offer you specialist insurance for care homes, nursing homes, retirement homes and domiciliary care where elements can be tailored to your needs.

Key features

  • Core package to cover your liabilities, buildings & contents, with business interruption insurance and abuse cover included as standard
  • In-house underwriters and client advisers working together as part of the same team
  • 24 hour legal helpline
  • Specialist team experienced with the care sector

Key benefits 

  • Peace of mind that your insurance solution is arranged by the world's largest broker*
  • Someone on the end of the phone whenever you need legal advice
  • Confidence that your policy has been designed for the specific risks associated with the care sector
  • Flexibility to choose a payment plan that suits you
  • The ability to contact us in a way to suits you

Aon are the only brokers to have direct access to the Medicover scheme provided by Aviva. We can arrange comprehensive insurance packages for care homes, nursing homes, retirement homes and domiciliary care, with the option of additional cover for your peace of mind.

Core cover

  • Public liability £5 million
  • Medical malpractice £5 million
  • Employers liability £10 million
  • Building & contents cover
  • Business interruption
  • Legal expenses cover (including 24 hour legal helpline)
  • Abuse cover
  • Residents effects

*Ranked by brokerage, Insurance Times, August 2014

FP. ENT.789.CS

Key features

Core cover

  • Public liability £5 million
  • Medical malpractice £5 million
  • Employers liability £10 million
  • Building & contents cover
  • Business interruption
  • Legal expenses cover (including 24 hour legal helpline)
  • Abuse cover
  • Residents effects

Extra cover options

  • Increased public liability to £10 million
    Although legislation only requires care homes to have public liability cover for £5 million, some local authorities recommend an increase cover level of £10 million. It’s best to check with your local authority what they recommend.

  • Lift & electrical systems breakdown

  • Directors and officers indemnity

  • Vehicle cover (including minibus)

Want more detail? Read the policy wording.

Not sure which covers you need? Our specialist team will be able to assist you, call us now on 0845 527 2633

Important

The policy summary gives you:

  • More detail on the Medicover core covers that are provided by Aviva.
  • A summary of the liability covers, property cover, and business interruption.

The legal expenses summary gives you:

  • More detail on the Medicover legal expenses cover which is underwritten by Abbey Legal, Brit Syndicate 2987 at Lloyd’s of London.

The legal expenses cover is included as standard with the Medicover policy.

How to claim

The quickest way to make a claim is to contact Aviva directly. You will need your policy number.

For property claims

0845 300 7605

For liability claims (that relate to injury)

0800 587 5142

For liability claims (that relate to property)

0845 301 6042
(Company name from A-L)

0845 302 8434
(Company name from M-Z)

Need help making a claim?

If you need any guidance or have any further questions, we’re happy to help. Please find the contact details of your adviser within your policy document pack. Alternatively, give us a call on 0845 485 3198.

Lines open Monday to Friday 9 till 5. Calls may be recorded.

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